Refund Policy
At The Acquisition Rudis, we strive to ensure the utmost satisfaction of our clients. We understand that circumstances may change, and you may require a refund for our services. This refund policy outlines the guidelines and procedures for requesting a refund.
​
-
Eligibility for Refund:
a. Package Deal Refunds: We offer full refunds on our package deals for the unused portion of the services, minus the cost of the Essentials Package.
b. Essentials Package: The cost of the Essentials Package, which includes essential administrative and operational expenses, is non-refundable. This fee covers the initial setup and administrative work required to initiate the engagement and intellectual property.
-
Refund Request Process:
a. Notification: To initiate a refund request, please contact our customer support team via email or phone, providing the details of your request, including the reasons for seeking a refund.
b. Assessment and Calculation: Our team will review your refund request and calculate the refund amount based on the unused portion of the services, minus the cost of the Essentials Package.
c. Decision: Upon reviewing your refund request, we will communicate our decision to you in a timely manner. If the request is approved, we will outline the refund amount and the process for issuing the refund.
-
Refund Considerations:
a. Proportionate Refunds: The refund amount will be calculated based on the services you have not utilized. The cost of the Essentials Package will be deducted from the refund.
b. Non-Refundable Expenses: Any third-party costs, disbursements, or non-recoverable expenses incurred on behalf of the client are non-refundable and will be deducted from the refund amount.
c. Time-Based Refunds: Refunds, if approved, will be processed within a reasonable timeframe. The actual time for the funds to be credited to your account may vary depending on the payment method and financial institution involved.
-
Non-Refundable Circumstances:
a. Change of Mind: Refunds will not be granted due to a change of mind or circumstances unrelated to the quality of our services or failure to deliver on our obligations.
b. Unauthorized Use: If it is determined that our services were used without authorization or for fraudulent purposes, a refund will not be issued.
-
Amendments to the Refund Policy:
a. The Acquisition Rudis reserves the right to modify or amend this refund policy at any time. Any changes will be communicated on our website or through direct notification to our clients.
If you have any questions or need further clarification regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and provide the necessary guidance throughout the refund process.